Mid-contract broadband price rises explained
What changed
Previously, many providers raised prices each April by CPI inflation plus 3.9%, which meant customers didn't know what they would pay. Ofcom banned inflation-linked rises in new contracts from 17 January 2025. Providers must now show any increases as fixed amounts up front.
How to compare the real cost
Work out the total over the contract:
Example: £30 a month for 24 months with a £3 rise after the first April.
Months 1–5 at £30 = £150, months 6–24 at £33 = £627. Total = £777, an average of £32.38 a month.
A deal at £31 with no rise would cost £744, so it is cheaper despite the higher starting price.
Can I leave if the price goes up?
If the rise was set out clearly in your contract, you can't usually leave penalty-free because of it. If a provider makes a change that wasn't in your contract and that isn't to your benefit, you normally have the right to leave without paying exit fees, typically within 30 days of being told.
End of contract
Providers must contact you 10–40 days before your contract ends, telling you the date, the price you'll pay afterwards and their best deals. That's the best time to switch or renegotiate.
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Frequently asked questions
Can broadband providers still raise prices mid-contract?
Yes, but for contracts signed since 17 January 2025 any rise must be stated in pounds and pence in the contract.
Can I cancel my broadband if prices go up?
If the rise wasn't in your contract terms, you can normally leave without exit fees within 30 days of notice. Rises written into the contract don't give you that right.
When do broadband prices usually go up?
Most providers apply annual rises in April, but check your contract for the exact date and amount.