Cheap broadband and social tariffs: who qualifies?
Who can get a social tariff?
Eligibility varies by provider, but most accept people receiving Universal Credit, and many also accept Pension Credit, income-based Jobseeker's Allowance, income-related Employment and Support Allowance, Income Support or Personal Independence Payment. Providers check eligibility through the Department for Work and Pensions with your permission.
What do you get?
- Typical prices from about £12 to £25 a month.
- Speeds usually from 30Mbps to 150Mbps or more.
- Short or rolling contracts, and no early exit fees.
Ofcom keeps an up-to-date list of social tariffs on its website.
Other ways to pay less
- Haggle or switch at contract end. Out-of-contract prices are often much higher than new customer deals.
- Drop the landline if you don't use it.
- Choose the right speed. Don't pay for 900Mbps if 100Mbps covers your home.
- Look at local full fibre networks. Altnets often undercut the big brands.
- Check price rises. A cheap first year with high fixed rises can cost more overall.
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Frequently asked questions
What is a broadband social tariff?
A cheaper broadband package for households on certain means-tested benefits, typically £12–£25 a month with no exit fees.
Can I switch to a social tariff mid-contract?
If you move to your current provider's social tariff, providers generally don't charge exit fees. Moving to a different provider may still incur exit fees on your old contract.
Are social tariffs slower?
Not necessarily. Many offer 30–150Mbps, and some full fibre networks offer higher speeds.