The landline switch-off and digital voice explained
What's changing
Openreach and the phone companies are moving every landline from the old analogue network to digital phone lines that run over broadband. BT calls its service Digital Voice; other providers use similar names. The aim is to finish the move by January 2027, region by region.
What it means for you
- Your phone plugs into the router (or an adapter) instead of the wall socket.
- You can usually keep your number.
- Call quality is often clearer.
- In a power cut, the landline won't work unless you have a battery backup, so keep a charged mobile handy.
Telecare alarms and vulnerable customers
Personal alarms, some burglar alarms, lift phones and payment terminals may need checking or upgrading. Tell your provider if you or someone you care for uses telecare. Providers have agreed to protect vulnerable customers, including offering free battery backup units where needed.
Do I still need a landline?
Many households now only use mobiles. Full fibre doesn't need a phone line at all, and a broadband-only deal is often cheaper. If you do want a home phone, choose a package with digital voice included or as an add-on.
What if I don't have broadband?
Providers offer landline-only digital services that still work without a full broadband package. Ask your provider what they offer.
Let Cooper find your match
Answer a few quick questions and see the deals that reach your address.
Frequently asked questions
When is the landline switch-off?
The analogue network is being retired region by region, with the move to digital phone lines due to finish by January 2027.
Will my landline number change?
Usually not. You can normally keep your number when moving to a digital phone line.
Will my phone work in a power cut?
Digital landlines need power to the router. Without a battery backup, the phone will not work in a power cut. Keep a charged mobile phone for emergencies.
Do I need a new phone?
Most existing corded and cordless phones work when plugged into the router or an adapter.