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Moving home: how to sort your broadband

By Chris Davies · Updated

Quick answerOrder broadband for your new home two to four weeks before you move. Check what's available at the new address first, as it may be faster or slower than now. You can often take your contract with you, but if your provider can't serve the new home you may be able to leave without exit fees.

Moving checklist

  1. Check availability at the new address using the full address, not just the postcode.
  2. Check your contract. If you're near the end, it may be the perfect time to switch.
  3. Order 2–4 weeks ahead. New full fibre installs can take longer.
  4. Book the engineer for moving day or soon after if one is needed.
  5. Pack the router if you're keeping the same provider.
  6. Bridge any gap with mobile hotspot data or a 4G router.

Taking your provider with you

Most providers let you move your service. Some restart your contract, so read the terms. If they can't provide service at the new address, you may be able to cancel without early exit fees.

New-build homes

Many new builds come with full fibre already installed, sometimes from a single network such as Openreach, Hyperoptic, Virgin Media or a local altnet. Ask the developer which networks are connected before you move.

Renting

You normally don't need your landlord's permission for a standard install, but get permission for any new external cabling or drilling. Shorter contracts or 4G/5G broadband can make sense for short tenancies.

Let Cooper find your match

Answer a few quick questions and see the deals that reach your address.

Frequently asked questions

How early should I order broadband when moving?

Two to four weeks before you move. Allow longer if a new line or full fibre installation is needed.

Can I take my broadband contract when I move?

Usually yes, if your provider covers the new address. If they can't, you may be able to leave without exit fees.

Do new build homes have full fibre?

Most do, but often from one network. Ask the developer which providers you can choose from.

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