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Broadband for working from home

By Chris Davies · Updated 28 October 2026

Working from home puts different demands on broadband than streaming or browsing. Video calls, cloud files and remote desktops all need a connection that's reliable in both directions.

Upload speed matters as much as download

Most packages advertise download speed, but on a video call you're also sending video. A typical HD call uses 3-4Mbps each way. Older copper and fibre-to-the-cabinet lines often upload at only 1-20Mbps, which struggles when several people are on calls or files are syncing. Full fibre usually gives far higher uploads, often matching the download speed.

How much speed do you need?

• One person, calls and email: 30-70Mbps is usually plenty.
• Two remote workers plus family streaming: aim for 150Mbps or more, with good upload.
• Large files, video editing or self-hosting: 500Mbps+ full fibre.

Reliability and backup

Home packages don't guarantee repair times. If your income depends on being online, consider a 4G backup connection, which switches over automatically if the line fails, or a business SLA with a committed fix time. See business options.

Fix your WiFi too

A spare room or garden office is often far from the router. Mesh WiFi or a wired connection makes sure the speed you pay for actually reaches your desk.