Partner terms and conditions
These terms apply between Bulldog Broadband ("Bulldog", "we", "us") and the broadband provider that creates a partner account ("Partner", "you"). By creating an account you accept these terms.
1. Your account
1.1 Partner accounts are free. There is no joining fee, monthly fee or minimum volume.
1.2 You must keep your login details secure and tell us promptly about any unauthorised use. You are responsible for activity under your users' accounts.
1.3 We may approve, decline, suspend or close any partner account at our discretion.
2. RFS estate data
2.1 You may upload details of the premises on your network that are ready for service ("Estate Data"), including postcodes and UPRNs.
2.2 You confirm that Estate Data is accurate, kept up to date, and that you have the right to share it with us.
2.3 You grant us a non-exclusive, royalty-free licence to use Estate Data to check availability, show your products, route enquiries to you, and publish aggregated availability information (for example the number of ready postcodes in a postcode district) on our website.
2.4 Estate Data uploads take effect only once approved by us.
3. Leads, sales and charges
3.1 A "Lead" is a customer enquiry that we pass to you, with the customer's consent, for a premises covered by your approved Estate Data or for one of your products, where you are responsible for completing the sale. The charge for each Lead is £20.
3.2 A "Sale" is an order for one of your products where we complete the sale with the customer and pass you the completed order. The charge for each Sale is £40. Where a Lead becomes a Sale completed by us, only the Sale charge applies.
3.3 Charges exclude VAT, which is added where applicable. Different prices apply only if agreed in writing in your partner contract.
3.4 We invoice monthly in arrears. Invoices are payable within 14 days.
3.5 You may dispute a Lead within 7 days of receiving it if it is a duplicate of a Lead passed to you in the previous 30 days, the contact details are invalid, or the premises is not covered by your approved Estate Data. Valid disputes are credited.
3.6 You agree to keep each Lead's status updated in the partner portal or via our API (for example contacted, sold, rejected).
4. Cross-selling and upselling
4.1 Bulldog may cross-sell and upsell to any customer at any time. This includes offering any products or services (our own, yours, or those of third parties, including other broadband providers and add-on services) before, during or after a Lead or Sale is passed to you, in line with the customer's preferences and applicable law.
4.2 Nothing in these terms gives you exclusivity over any customer, premises or area, and the customer always remains free to choose their provider.
5. Your obligations
5.1 You will contact each Lead promptly, ideally within one working day, and treat customers fairly.
5.2 You will comply with all applicable laws and regulations, including Ofcom's General Conditions, consumer protection law and the rules on switching and contract information.
5.3 You will only use customer information to respond to the customer's broadband enquiry, and not sell or pass it to anyone else.
6. Data protection
6.1 Each party is an independent controller of the personal data it processes and will comply with UK GDPR and the Data Protection Act 2018.
6.2 We pass customer details to you only where the customer has agreed. You will keep that data secure, honour customer rights requests, and tell us without undue delay about any personal data breach affecting Leads.
7. Confidentiality
Each party will keep the other's confidential information (including pricing, Estate Data and lead volumes) confidential, except as needed to perform these terms or as required by law.
8. Liability
8.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be limited.
8.2 Neither party is liable for indirect or consequential loss, or loss of profit.
8.3 Each party's total liability under these terms in any 12 months is limited to the charges paid or payable by you in that period.
9. Term and termination
9.1 These terms continue until either party ends them with 30 days' written notice.
9.2 Either party may end them immediately if the other materially breaches them and does not fix the breach within 14 days of notice.
9.3 Charges for Leads and Sales passed before termination remain payable.
10. General
10.1 We may update these terms by giving you 30 days' notice; the new terms apply to Leads and Sales after that date.
10.2 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.