Broadband for home businesses: SLAs, static IPs and backup
What makes broadband "business-grade"?
- SLA (service level agreement): a committed fault-fix time, such as next working day or same day, often with compensation if missed.
- Priority support: a UK business support team rather than a general queue.
- Static IP: a fixed address for remote access, VPNs, CCTV, servers or payment systems.
- Backup connection: a 4G/5G router that takes over automatically if the line fails.
- Business router and firewall: better security and control.
Residential or business contract?
Residential deals are cheaper and fine for many freelancers. If downtime would cost you money or clients, the extras on a business contract usually pay for themselves.
Speed for small offices
Plan for at least 20–30Mbps download and 10Mbps+ upload per person, more for designers, video producers and developers. Symmetrical full fibre is ideal.
Choose "Home business" in Cooper's quiz to add SLAs, static IP, 4G backup and dedicated support, or visit our business broadband page.
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Frequently asked questions
Do I need business broadband to work from home?
Not always. Residential full fibre suits many freelancers. If downtime would cost you money, a business SLA, static IP and backup line are worth it.
What is a broadband SLA?
A service level agreement committing the provider to fix faults within a set time, such as same or next working day.
Why would I need a static IP address?
For remote access, VPNs, CCTV, hosting servers, or business systems that require a fixed address.